1300 466 400
        or Click here to contact us
Home / Support / Comparison Chart

Comparison Chart - On-Premises

  Silver Gold Platinum Platinum 24/7
Server Support
Server Maintenance Reactive Proactive Weekly Proactive Weekly Proactive Weekly
Server Response Time (Business Hours) 4 hours 4 hours 1/2/4 hours 1/2/4 hours
Server Response Times
(After Hours)
- - - 2/4 hours
Server Monitoring Schedule - - 24/7 24/7
Comprehensive Server Reporting - Monthly Reports Monthly Reports Monthly Reports
End User Support
Telephone Support Access Included Included Included Included
Online Support Access - Included Included Included
User Support Hours Business hours Business hours Business hours 24/7
Customer Portal Access - Included Included Included
Our Agreement
Fixed Monthly Cost Variable Yes Yes Yes
Min. Professional Support - 4 hours 8 hours 10 hours
Min. Contract Period - 12/24/36 months 12/24/36 months 12/24/36 months
Payment Method Prepaid Postpaid Postpaid Subscription
Benefit Summary
Guaranteed Support When Needed Included Included Included Included
No Ongoing Contract Included - - -
Contract With SLA - Included Included Included
Able to Budget - Included Included Included
Fixed Cost - - - Included
24/7 Support - - - Included

Comparison Chart - Hosted Private Cloud

  Standard Premium
Server Support
Server Maintenance Proactive 24/7 Proactive 24/7
Server Response Times (Business Hours) 2 hours 2 hours
Server Response Times (After Hours) Next Business Day 4 hours
Server Monitoring Schedule 24/7 24/7
Comprehensive Server Reporting Monthly Reports Monthly Reports
Server Uptime 99.99% 99.99%
End User Support
Telephone Support Access Included Included
Online Support Access Included Included
User Support Hours Business hours 24/7
Customer Portal Access Included Included
Our Agreement
Fixed Monthly Cost Yes Yes
Min. Contract Period 12/24 months 12/24 months
Payment Method Subscription Subscription
Benefit Summary
Guaranteed Support When Needed Included Included
24/7 Server monitoring & Support Included Included
24/7 IT Helpdesk and Support line - Included
Contract With SLA Included Included
Fixed Cost Included Included
Able to Budget Included Included
Servers located in military grade Data Centre Included Included
Quick business setup and highly scalable Included Included

Do you need a tailored support solution? Click here to contact us.


Home | Privacy Policy | Terms and Conditions | Site Map | Blog | Careers | Contact Us
Copyright © 2011-2014 AceNet Solutions Pty Ltd. All rights reserved.