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Private Cloud - Premium

AceNet Private Cloud - Premium 24/7 Server Support, 24/7 Helpdesk

Cloud computing has brought about a revolutionary and more flexible approach to delivering IT services — one that provides greater responsiveness to your business requirements. The AceNet Private Cloud computing platform enables the full or partial transition to this new approach to IT, bringing more flexible, agile service delivery without compromising security and control.

With the AceNet Hosted Private Cloud we have introduced a fixed-cost, round-the-clock, outsourced IT support department and server infrastructure. We supply it all – the back-end IT equipment and the people to support it, and we'll ensure it is available 24/7. The technology plus maintenance and support, all for a fixed monthly cost. No more unexpected surprises!

Your own Private Cloud
Unlike Public Cloud-based services, your business-critical data and hosted applications are not traversing the Public Internet, instead being contained within a private network between your users and the data centre. This means that there is no danger of your business-critical data and intellectual property being 'sniffed' or interfered with by any unauthorised party. Also, we dedicate capacity within our hosted infrastructure, so that you can be sure that the bandwidth, storage and computing capacity you require is available to your people and your applications when you need them, unlike some public cloud services which are being shared with many thousands of users.

Military-Grade Data Centre
The Data Centre where AceNets servers reside is operated by the worlds leading carrier-neutral co-location company; it deploys and manages large scale facilities for the co-location and hosting of mission critical services to support the dynamic internet, telecommunications and data markets. This installation represents the largest inter building high voltage installation in the Southern Hemisphere. To provide this level of non-interrupted service, the operator ensures that there is no interruption of power supply, achieved through the use of backup generators, uninterrupted power supplies and other fail safe systems incorporated into the infrastructure.

Fully Managed
AceNet's 24/7 Private Cloud offering, we provide a fully-managed end to end solution with a 99.999% uptime guarantee. In other words, we take care of the deployment, testing, maintenance, backup, and security of a cluster of fully redundant servers. You'll never need to think about whether backups completed; swapping tapes; servers running out of storage; spam, phishing or virus-infected emails; server crashes, or the many other 'gotchas' involved with owning your own servers, and backing them up, securing them, etc. You no longer need to invest tens of thousands of dollars in expensive server hardware only to see it become obsolete in a short number of years, and need to be re-purchased all over again.

In addition to these benefits, AceNet provides the support personnel to meet all the other requirements of your on-going IT management and support needs. Let us be your virtual IT Manager, desktop support specialist, strategic planning advisor and project implementer. This is done through our team approach where instead of relying on the capabilities of one person, you get an entire team of people to fulfill the various roles and a dedicated relationship manager.

Additional features of AceNet Hosted Private Cloud - Premium:

  • 24/7 continual server monitoring and automated repair
  • 24/7 monitoring of key network devices and services
  • 24/7 IT Helpdesk and Support line
  • Dependable 99.999% uptime Service Level Agreement (SLA)
  • Guaranteed response times
  • Monthly IT management reports detailing the current status of hosted IT infrastructure
  • Technology business planning and reviews
  • Client Portal – easy Support ticketing system
  • All servers, desktops and mobile PCs automatically backed-up off-site
  • Predictable costs, as Operational Expenditures; limit the impact on cash-flow; no unexpected surprises
  • One accountable supplier for all your equipment and services
  • Always up-to-date technology
  • We manage the technology lifecycle
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