» 2 Hour response time
» Unlimited Support
» Minimum 10 hours a week on support and maintenance
» Comprehensive support logging system and reporting
With our Platinum Support Plan you have access to our maximum discounted rate for only a 10 hour per week commitment. There is an optional 2 hour response time to call-outs, as an alternative to the standard 4 hour response. With Platinum Support Plan you have a fully managed and maintained network and we'll lock in our competitive rates for up to 3 years.
This plan is ideal for organisations, with their own servers on site, who wish to cap and control I.T. support costs and take advantage of reduced hourly rates. This plan provides for professional proactive and reactive support services as well as actively managed services. Example: 20-30 staff members with 2-4 servers on site. Users mainly require support during normal business hours.