Home IT Support Comparison Chart
| Silver | Gold | Platinum | Platinum 24/7 | |
| Server Support | ||||
| Server Maintenance | Reactive | Proactive Weekly | Proactive Weekly | Proactive Weekly |
| Server Response Time (Business Hours) | 4 hours | 4 hours | 1/2/4 hours | 1/2/4 hours |
| Server Response Times (After Hours) |
- | - | - | 2/4 hours |
| Server Monitoring Schedule | - | - | 24/7 | 24/7 |
| Comprehensive Server Reporting | - | Monthly Reports | Monthly Reports | Monthly Reports |
| End User Support | ||||
| Telephone Support Access |  |
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| Online Support Access | - | |
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| User Support Hours | Business hours | Business hours | Business hours | 24/7 |
| Customer Portal Access | - | |
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| Our Agreement | ||||
| Fixed Monthly Cost | Variable | Yes | Yes | Yes |
| Min. Professional Support | - | 4 hours | 8 hours | 10 hours |
| Min. Contract Period | - | 12/24/36 months | 12/24/36 months | 12/24/36 months |
| Payment Method | Prepaid | Postpaid | Postpaid | Subscription |
| Benefit Summary | ||||
| Guaranteed Support When Needed | |
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| No Ongoing Contract | |
- | - | - |
| Contract With SLA | - |
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| Able to Budget | - |
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| Fixed Cost | - | - | - |
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| 24/7 Support | - | - | - |
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| Standard | Premium | |
| Server Support | ||
| Server Maintenance | Proactive 24/7 | Proactive 24/7 |
| Server Response Times (Business Hours) | 2 hours | 2 hours |
| Server Response Times (After Hours) | Next Business Day | 4 hours |
| Server Monitoring Schedule | 24/7 | 24/7 |
| Comprehensive Server Reporting | Monthly Reports | Monthly Reports |
| Server Uptime | 99.99% | 99.99% |
| End User Support | ||
| Telephone Support Access |
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| Online Support Access |
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| User Support Hours | Business hours | 24/7 |
| Customer Portal Access |
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| Our Agreement | ||
| Fixed Monthly Cost | Yes | Yes |
| Min. Contract Period | 12/24 months | 12/24 months |
| Payment Method | Subscription | Subscription |
| Benefit Summary | ||
| Guaranteed Support When Needed |
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| 24/7 Server monitoring & Support |
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| 24/7 IT Helpdesk and Support line | - |
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| Contract With SLA |
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| Fixed Cost |
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| Able to Budget |
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| Servers located in military grade Data Centre |
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| Quick business setup and highly scalable |
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