Home IT Support Comparison Chart
Silver | Gold | Platinum | Platinum 24/7 | |
Server Support | ||||
Server Maintenance | Reactive | Proactive Weekly | Proactive Weekly | Proactive Weekly |
Server Response Time (Business Hours) | 4 hours | 4 hours | 1/2/4 hours | 1/2/4 hours |
Server Response Times (After Hours) |
- | - | - | 2/4 hours |
Server Monitoring Schedule | - | - | 24/7 | 24/7 |
Comprehensive Server Reporting | - | Monthly Reports | Monthly Reports | Monthly Reports |
End User Support | ||||
Telephone Support Access | ![]() |
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Online Support Access | - | ![]() |
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User Support Hours | Business hours | Business hours | Business hours | 24/7 |
Customer Portal Access | - | ![]() |
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Our Agreement | ||||
Fixed Monthly Cost | Variable | Yes | Yes | Yes |
Min. Professional Support | - | 4 hours | 8 hours | 10 hours |
Min. Contract Period | - | 12/24/36 months | 12/24/36 months | 12/24/36 months |
Payment Method | Prepaid | Postpaid | Postpaid | Subscription |
Benefit Summary | ||||
Guaranteed Support When Needed | ![]() |
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No Ongoing Contract | ![]() |
- | - | - |
Contract With SLA | - |
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Able to Budget | - |
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Fixed Cost | - | - | - |
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24/7 Support | - | - | - |
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Standard | Premium | |
Server Support | ||
Server Maintenance | Proactive 24/7 | Proactive 24/7 |
Server Response Times (Business Hours) | 2 hours | 2 hours |
Server Response Times (After Hours) | Next Business Day | 4 hours |
Server Monitoring Schedule | 24/7 | 24/7 |
Comprehensive Server Reporting | Monthly Reports | Monthly Reports |
Server Uptime | 99.99% | 99.99% |
End User Support | ||
Telephone Support Access |
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Online Support Access |
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User Support Hours | Business hours | 24/7 |
Customer Portal Access |
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Our Agreement | ||
Fixed Monthly Cost | Yes | Yes |
Min. Contract Period | 12/24 months | 12/24 months |
Payment Method | Subscription | Subscription |
Benefit Summary | ||
Guaranteed Support When Needed |
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24/7 Server monitoring & Support |
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24/7 IT Helpdesk and Support line | - |
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Contract With SLA |
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Fixed Cost |
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Able to Budget |
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Servers located in military grade Data Centre |
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Quick business setup and highly scalable |
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